FAQs
Frequently Asked Questions (FAQs)
1. Where do you source your products from?
We carefully select our products from trusted suppliers who prioritize quality, safety, and effectiveness. Every item in our collection is chosen to provide the best skincare solutions for our customers.
2. Are your products safe for all skin types?
Most of our products are formulated for a wide range of skin types, including sensitive skin. However, we always recommend checking the ingredient list and performing a patch test before full use.
3. How long does shipping take?
Shipping times vary depending on your location. On average:
USA & Canada: 2-5 business days
Europe: 7-10 business days
Other regions: 15 business days
You’ll receive a tracking number once your order is shipped.
4. Do you offer international shipping?
Yes! We ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location.
5. What is your return and refund policy?
We accept returns within 3 days of receiving your order if the product is unused and in its original packaging. If you receive a damaged or defective item, please contact us within 3 days for a replacement or refund.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your package in real time.
7. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. Your payment details are always protected.
8. Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make a change, please contact us within 2 hours of placing your order. We’ll do our best to accommodate your request.
9. Do you offer discounts or promotions?
Yes! We frequently run special offers and discounts. Sign up for our newsletter or follow us on social media to stay updated on exclusive deals.
10. How can I contact customer support?
You can reach us through our Contact Us page. We are happy to help!