Return Policy

Return & Refund Policy

At HerSkinFluence, we want you to love your skincare products! If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

Items must be unused, unopened, and in their original packaging.

Return requests must be made within 3 days of receiving your order.

The item must be in the same condition as when you received it.

2. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns on:

Used or opened skincare products.

Items marked as final sale or clearance.

Gift cards and promotional items.

3. Return Process

To initiate a return:

1. Contact our customer support team at [Your Contact Email] within [X days] of receiving your order.

2. Provide your order number and reason for the return.

3. If your return is approved, we will provide you with a return shipping address.

4. Ship the item back to us at your own expense. We recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection.

Approved refunds will be processed within 14 days to your original payment method.

Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 3 of delivery with photos of the product and packaging. We will send a replacement or issue a refund at no extra cost.

6. Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please return your original order and place a new order separately.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, first check your bank account.

 Then, contact your payment provider, as processing times may vary.

If you’ve done this and still haven’t received your refund, contact us.

8. Contact Us

For any return or refund inquiries, reach out to us 

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